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Refund Policy

A Legal Disclaimer

This Refund Policy governs the process for returns and refunds for all products purchased from VAAHNTARA. Our policy is strictly limited, as detailed in our Terms and Conditions.

Refund Policy 

1. Eligibility for Return (Defective Products Only)

As per our Terms and Conditions, we maintain a Strict Defect-Only Return Policy.

  • Acceptable Reason: We will only accept returns if the product is confirmed to be fundamentally defective (e.g., significant material tears, permanent stains, major stitching errors that render the garment unwearable).

  • Non-Acceptable Reasons (No Returns/Exchanges): We do not accept returns or exchanges based on the following reasons:

    • Sizing or fitting issues.

    • Color difference (due to screen resolution).

    • Change of mind or subjective dissatisfaction.

    • Damage caused by misuse, improper washing, or failure to follow care instructions.
       

2. Return Timeline and Condition

  • Timeline: You must notify us of the defect and initiate the return process within [3] days of receiving the product.

  • Condition: The defective product must be returned to us unused, unwashed, with all original tags attached, and in its original packaging.
     

3. How to Initiate a Return if Defective

  1. Notification: Send an email to vaahntara@gmail.com within the 3-day window.

  2. Evidence: The email must include:

    • Your Order Number.

    • A clear description of the defect.

    • Minimum three (3) clear photographs highlighting the specific defect.

  3. Approval: Our Quality Control (QC) team will review the claim. If approved, we will send you an email confirmation with instructions for return shipping.

  4. Return Shipping: We will arrange for a reverse pickup or provide you with a shipping label for the return of the defective item.
     

4. Refund Processing

Once the returned defective item is received and the defect is verified by our QC team:

  • Time Frame: Refunds are processed within [1-3] business days after the product is inspected and confirmed as defective.

  • Mode: The refund amount will be credited back to your original payment method.

  • Shipping Costs: The original shipping costs (if paid by the customer) will be included in the refund amount for a verified defective return.

Contact Information

For any questions regarding our Refund Policy or to initiate a defect claim:

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